Our Frequently Asked Questions

British Sign Language (BSL) is the official sign language used in the UK. It is a visual-gestural language used mainly by people who are profoundly deaf or have severe hearing loss. Latvian Sign Language (LSL)

CSW- Communication support worker Remote CSW - Access to an online CSW to supporting clients via video-call

CSWs are not interpreters, their role is to support claimants to access communication in English, using a wide range of techniques or modifying Written English Texts, supporting deaf with understanding written material. They use a variety of support strategies and communication methods to match the individuals’ needs and preferences. Most CSWs have some ability in Sign Language, up to level 3.(BSL) However, this is not a requirement in order to receive AtW funding. Our LSL CSWs with us have been interviewed and DBS checked so that we can offer the best person to suit your needs. Essential requirements 1) Having a fluent in LSL or native (proven at interview) 2) Hold certificate in BSL qualification or equivalent e.g., sign as their first language, fluent (usually deaf) 3) Experience of working with deaf LSL users 4) Hold a current DBS Enhanced Disclosure/PVG licenced.

We are always looking for LSL from across the country to join the LSL Access team we also looking for permanent staff positions that become available.

You can use LSL Access on a computer, smartphone or tablet. If you’re using a PC or Smartphone, you can either access WhatsApp or FaceTime, any App you prefer LSL ACCESS APP is not yet released.

Yes, if you want to pre-book a video or in-person, we can book your preferred or named CSW

Support@lsl-access.co.uk or contact direct to your preferred LSL CSW if given contact number.

Yes, we are happy to provide advice and support applying for Access to Work.

Yes, you must have a good internet connection to use, either WiFi or a 3G/4G/5G connection. The better your connection is, the better quality your call will be. If you plan to use 3G/4G/5G, it will use approximately the same amount of data as FaceTime or WhatsApp. CSW in-person - do not require internet connection.

The AtW team will provide you with form DP222JP Application for reimbursement of Support Worker costs. You and LSL Access LTD will need to complete this form for payment for the agreed period and send it to your AtW team. Full instructions regarding this are provided with the form.